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Frequently Asked Questions
You should receive a welcome email within 1-hour following your registration. If you do not receive a welcome email, please send us an email so our support team can assist you further.
To create a new account, visit the Get Started page, choose your partner type, and then fill out the form with your contact information. You will receive a welcome email and a starter kit with bags after you sign up.
You’ll receive a welcome email with important information about shipping, payments, earnings guidelines, and more. Your starter kit with pre-paid and pre-labeled collection bags will ship in 3-5 business days via USPS.
Please send us an email with your complete and accurate information per the registration form, so our support team can promptly resolve your case.
Please send us an email with your complete and accurate information per the registration form, so our support team can promptly resolve your case.
Please send us an email with your complete and accurate information per the registration form, so our support team can promptly resolve your case.
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No. You can keep your account open and reuse your bags for potential future collection efforts. Shipping labels stay active for 18–24 months. If you’re not planning to use them, please feel free to responsibly recycle the bags or include them in your last shipment.
All footwear received through our sneaker reuse and recycling program is sorted and evaluated by our professionally trained staff to determine brand, measurement, and condition. Our sorting team processes one (1) bag at a time and physically touches every single pair. ~90% of all footwear received through our sneaker recycling program is reusable and is given a second life in secondhand markets both in the United States and internationally. ~10% is considered unusable and is recycled through our trusted recycling partners, who grind, sort, and repurpose the materials into new products. Visit our Sneaker Journey page to learn more.
~10% of what we receive is considered unusable. We partner with trusted recycling vendors to responsibly process end-of-life sneakers. Materials like rubber, foam, and textiles are ground, sorted, and reused to create new products. Our team is always working to expand sustainable solutions and reduce landfill waste across the footwear industry. Visit our Sneaker Journey page to learn more.
No—there’s no time limit or earnings cap. We encourage our partners to stay engaged and to utilize our free program to recycle their used footwear at any time. The more shoes you send, the more you earn and the greater your environmental and social impact.
GotSneakers offers a paid option for all partners who would like to utilize a collection box(es) for their sneaker recycling efforts. You can purchase a collection box(es) with free shipping for $40.00 per unit here: Purchase a GotSneakers Box. Please include your Account Name and Email at the time of your purchase.
No. GotSneakers is not a 501(c)(3) organization. We do not issue tax receipts.
If you are looking to set up a multi-location sneaker recycling campaign, please send us an email with a brief description of your campaign and our support team will assist you further.
Yes, absolutely. Many of our sneaker recycling partners actively raise money for their favorite charity.
Our sustainability team conducts ongoing product lifecycle assessments utilizing academic research from educational institutions such as Massachusetts Institute of Technology (MIT). Our proprietary system then uses this data to automatically calculate the environmental impact from every pair of shoe we receive, including landfill diversion, CO2e aversion, and water savings.
We recycle 100% of the returned poly mailer bags with a U.S. based manufacturer that reuses the polyethylene material to produce new products.
At this time, we do not operate a full scale take-back program in Canada; however, we do purchase customer returns, closeouts, and other reusable merchandise in Canada. If you are a retailer, brand, or other supplier, and you are interested in selling or donating reusable merchandise, please send us an email and our support team will assist you.
At this time, we do not operate in Alaska.
At this time, we do not operate in Hawaii.
At this time, we do not operate in Puerto Rico.
Yes. We currently operate full scale take-back programs for retailers in the UK and Spain. We are actively expanding our retail take-back service throughout Europe. We aim to launch a direct-to-consumer take-back program in select European countries by 2027.
No. We do not sell your personal information. Please refer to our Privacy Policy for more details.
All footwear is evaluated based on Brand, Measurement, and Condition to determine reusability and value. Please carefully review our Earnings & Impact Guidelines for more details about qualifying footwear.
Please carefully review our Earnings & Impact Guidelines for more information about approved brands that qualify for earnings.
Yes. However, we enforce strict measurement guidelines to qualify for compensation. All footwear is evaluated based on Brand, Measurement, and Condition to determine reusability and value. Please carefully review our Earnings & Impact Guidelines for more details about qualifying footwear, including kids shoes.
Yes. All cleats are evaluated based on Brand, Measurement, and Condition to determine reusability and value. Please carefully review our Earnings & Impact Guidelines for more details about qualifying footwear, including cleats.
There is no limit to the amount of money you can earn; however, not all footwear qualifies for compensation. We follow strict Brand, Measurement, and Condition guidelines to determine the reusability and value of each pair of shoes. Earnings range from $0, $1, $2, $3, and $7 per pair depending on the Brand, Measurement, and Condition.
Please note that there is a $3 processing fee for each returned bag to cover the surging costs of shipping, materials, warehousing, and labor. This small fee is deducted from your total payout. You will not be charged anything if your payout is less than $3.00. We do not collect any credit card or banking information. Our sneaker recycling program is and will remain 100% free.
Please carefully review our Earnings & Impact Guidelines for more details about qualifying footwear and earnings.
We send eChecks to eligible partners on the 1st of the second month after we receive your bag(s). Please carefully review our Payments page for more details about payment schedules.
Payments are sent monthly via eCheck to the Payee Email provided when you registered. Please add app@echecks.com to your contacts or safe sender list to ensure reliable delivery and avoid spam filtering. eChecks are free and easy to deposit, but they expire after 180 days. Please deposit your checks before they expire. We do not reissue expired checks. Please carefully review our Payments page for more details.
Click the link in the email to download your check. Please note that the link can only be opened once. Print the check using regular white paper. Endorse the back of your check and then deposit it using your mobile banking application, an ATM, or your bank. Please carefully review our Payments page for more details about depositing eChecks.
Please visit the Deluxe Help Center for more information about eChecks. You can also contact Deluxe directly at 877-333-6964 or support@deluxechecks.com.
All eChecks expire after 180 days. Please deposit your checks before they expire. We do not reissue expired checks. Please carefully review our Payments page for more details.
The Earnings and Impact report provides a detailed summary of the quality and quantity of your footwear, your earnings, and a breakdown of your environmental impact for landfill diversion, CO2e aversion, and water savings.
If you want to change your payee information, such as your payee name and/or payee email, please send us an email so our support team can assist you further.
We provide free and convenient return shipping with FedEx for all our partners in the contiguous U.S. (we currently don’t service Hawaii or Alaska). Please review our Shipping page for more details about preparing your shoes, packing your bags, and conveniently shipping them with FedEx.
No—all shipping is free when you use our sneaker recycling bags with prepaid and pre-labeled FedEx return labels. Please note that only shoes packed in official GotSneakers bags are eligible for compensation. We do not accept boxes or any other type of packaging materials. Please review our Shipping page for more information about free and convenient shipping with FedEx.
Starter kits ship within 3–5 business days and usually arrive within 10–14 days of signing up. Delivery times may vary due to USPS delays or weather.
Each bag holds approximately 10-12 pair of adult size sneakers.
We recommend filling each bag to capacity before shipping. This helps reduce waste and keeps the program as sustainable and efficient as possible. Please review our Shipping page for more information about packing your bags and preparing them for return shipping.
We do not require our partners to secure their shoes together with rubber bands or tie straps; however, you must place all pairs together within the same bag to qualify for compensation. If shoes are not paired together within the same bag, our sorting team will be unable to locate the pair. All single shoes not paired together in the same bag will be categorized as non-paired singles and will not be eligible for compensation. Please carefully review our Shipping page for more information on packing and shipping.
We use USPS for outbound shipping of starter kits and bags, UPS for outbound shipping of collection boxes, and FedEx for all return shipments.
Yes, you will receive an email notifying you when your bags are delivered and scanned by FedEx. Please review our Shipping page for more details.
If the FedEx shipping label on your bag is missing, damaged, or cannot be scanned by FedEx, please send us an email and our support team will assist you further.
If you signed up and have not received your starter kit within 14 days, please send us an email and our support team will assist you further.
Yes. Please visit our Social Media Assets page, where you can download ready-to-use graphics and share them easily across your social networks.
We’ve got you covered with a ready-to-use press release template. Just customize it for your group and you’re good to go.
Your message can take many forms – it all depends on your audience and your goals! The most important thing is to keep it engaging, clear, and purpose-driven. Let people know not just what you’re doing, but why it matters. When you share your mission, whether it’s protecting the planet, raising funds for a cause, or bringing your community together, you inspire others to join in and make an impact.
Start by reaching out to people you know: friends, family, neighbors, co-workers, and invite them to join the movement! Have them register for an account with GotSneakers and make sure they use your Payee Name and Payee Email so you receive credit for their footwear. Encourage them to clean out their closets and fill at least one bag (10–12 pairs). Need more ideas? Check out our fundraising tips for extra inspiration.
Partner with local businesses, schools, gyms, or community centers to host drop-off spots. Choose locations that are easy to access and highly visible — this makes it simple and convenient for people to donate. Share the locations with your network to spread the word and let people know where to bring their sneakers. The easier you make it, the more sneakers you’ll collect!